Transition of Services
For decades, the Inland Valley Humane Society & S.P.C.A. (IVHS) has provided core animal care and control services and lifesaving care to companion animals in partnership with communities across the region. Effective July 1, 2025, the cities of Chino, Montclair*, and Ontario and pockets of San Bernardino County are forming the Animal Resource Center (ARC) of the Inland Empire, and will be operating a temporary shelter at 1630 Shearwater Drive, Ontario, CA. We have answered some common questions below, but for more information please visit their website at: www.ARCinlandempire.org *Montclair will be joining ARC June 18, 2025.
BECOME A MEMBER TODAYFrequently asked questions
Beginning July 1st, IVHS will no longer be providing animal control services to the cities of Chino, Montclair*, and Ontario. Although IVHS will continue to have a humane presence in these communities, these cities will now be overseen by the ARC, located in the city of Ontario at 1630 Shearwater, Ontario, CA 91761. *Montclair services with IVHS will be ending June 18, 2025.
IVHS will still continue to operate as a private, non-profit humane society with municipal contracts. IVHS has been operating for 75 years and will continue to operate as normal.
The transition of services will begin July 1, 2025 for Chino, Ontario, and pockets of San Bernardino County and June 18, 2025 for Montclair. Until then, all animal care and control services for these cities will remain unchanged.
Due to ongoing growth currently being experienced on the west end of San Bernardino County and the desire to form a Joint Powers Authority for local control, the cities of Chino, Montclair, Ontario and San Bernardino County have formed ARC to deliver animal care and control services to their communities.
IVHS proudly reflects on the legacy of its long partnership with the cities of Chino, Montclair, and Ontario. During this time, significant progress has been made, including a notable reduction in shelter intake through proactive initiatives like spay/neuter programs and community education. As Chino, Montclair, and Ontario transition to managing their own animal welfare services, IVHS has provided them with a comprehensive roadmap to ensure continued success.
The good news is the ARC will be partnering with Docupet for pet licensing just like IVHS, so your household account will remain active. If you are a new user, you still need to comply with local and state laws and license any dog over the age of 4 months old, or if the dog has been on your property for more than 30 days. Continue to license pets through IVHS and your Docupet information will transfer effective July 1, 2025*. Even after July 1, 2025, if you go to IVHS’ website to license through Docupet, you will be redirected to ARC’s Docupet portal. *Montclair residents’ information will transfer on June 18, 2025.
IVHS will transfer animals from Montclair on or just prior to June 18, 2025 and we will transfer animals from Chino and Ontario to ARC on or just prior to July 1, 2025. Some animals may not be transferred immediately due to medical and safety issues, including pets in foster care, and pets under bite quarantine. IVHS will only transfer animals that can be humanely cared for per capacity of ARC. We are committed to creating as stress-free of a transition as possible for the animals. We anticipate a collaborative working relationship with ARC moving forward to benefit pets and pet owners in the region.
For the residents of Chino, Montclair* and Ontario, your new animal control agency will be the Animal Resource Center (ARC) of Inland Empire, located at 1630 Shearwater, Ontario, CA 91761. Any stray, homeless, or abandoned animals found should be taken to ARC on or after July 1, 2025. *For Montclair residents this begins on June 18, 2025.
For all animal-related service calls, including emergencies, dog bites, barking dog/noisy animal nuisance issues, feces complaints, over limits, stray confined, stray at-large, aggressive, leash law violations, hoarding and animal cruelty, Trap Neuter Release (TNR), and owner relinquishments, please contact ARC. For calls about wildlife, ARC will help with coyote concerns but will not relocate nuisance wildlife.
Residents of these communities can still access low-cost medical services through IVHS’ Alex and Elisabeth Lewyt Medical Center and take part in IVHS’ monthly low-cost vaccine/microchip clinics. Residents can still adopt pets from our shelter and access our Kibble Cupboard.
For the communities of Chino Hills, Claremont, Covina, Diamond Bar, Glendora, La Habra, La Verne, Pomona, and San Dimas, there will be no interruption or changes to the programs and services IVHS offers.
IVHS is unique from government animal control because we have dedicated Humane Officers that can enforce animal laws throughout the State of California, regardless of jurisdictions IVHS serves. Any animal cruelty case in progress will be evaluated to determine whether the case is transferred to ARC or will remain under the purview of IVHS. Ultimately, IVHS will do what is in the best interest of the animal first!
Inland Valley Humane Society & S.P.C.A. will continue to be your local humane society and welcomes any service group, school, corporation or non-profit to tour our shelter campus or schedule presentations at your location. Priority scheduling is given to organizations within our service area.
We will notify the public in May 2025 through local media, social media posts and website updates as well as updating our website as we continue to have new information to share. We will also communicate directly with key stakeholder groups throughout the transition. Most importantly, we will continue to provide the critical care and services our communities rely on.
Additional questions? Reach out to us at: [email protected] or contact ARC Inland Empire here: www.ARCinlandempire.org. Although we may not have all the answers right away, your feedback is very important as we navigate this change together.
