CUSTOMER CARE HOURS
Monday – Saturday
8:30 A.M. – 5:30 P.M.
Licenses can still be processed in-person, online, over the phone by calling 909-623-9777, or by mail to:
DocuPet
15 Technology Place, Ste. #1
East Syracuse, NY 13057
adoption hours
We offer Pet Adoption, Foster-to-Hold, or Foster-to-Adopt. All Adoptions and Fosters are being conducted in person.
The Customer Care Department has transitioned to a new queue program for adoptions to prevent guests from having to wait in line for adoption walk throughs. The program, called WaitWhile, will allow guests to add themselves to a virtual waiting list and the guest will receive a text message to come to the shelter when it is their turn.
GET ON WAITLISTkennel walk-through hours
Monday – Saturday
1:00 P.M. – 5:00 P.M.
Our kennels are now open for in-person visiting. However, visiting hours will vary based on the reason for your visit. Anyone looking to walk through our kennels must be escorted by a member of staff.
LOST & FOUND PETS
Monday – Saturday
8:30 AM – 5:30 PM
If you find an animal with identification, please try to return the animal to its owner before contacting IVHS & SPCA. We encourage you to utilize all available resources for reuniting the animal with its owner before bringing to the shelter. Some valuable methods include creating flyers for your neighborhood, posting on the Nextdoor app/site, or sharing the animal’s information on your social media. If the owner has not been found, and you are unable to foster or temporarily hold onto the animal, you may bring the animal to the shelter.
If you are looking for your lost pet, we ask that you check in with our Animal Care Team upon your arrival at the shelter. A staff member will then escort you through the kennels to look for your pet. Please be sure to bring your I.D., a clear photo of your pet, and any health records you have for your pet.
STRAY ANIMALS
Monday – Saturday
8:30 AM – 5:30 PM
We understand that sometimes Good Samaritans come across helpless animals and rescue them to then bring to our shelter. However, right now we ask that you try and find the owner of the animal first either by calling the number on the pet’s tag or posting flyers around the area in which you found the animal. Social media is also a valuable tool to utilize. If the owner has not been found, and you are unable to foster the animal, you may bring the animal to the shelter.
Animal Safety
The priority of our organization is the welfare of animals in our community.
Animal Dispatch
Monday – Saturday
8:30 A.M. – 5:30 P.M.
AFTER HOURS DISPATCH FOR EMERGENCIES ONLY
(909) 594-9858
Humane Investigations
If you suspect an animal is a victim of cruelty, neglect or abuse, please contact our investigative team immediately at investigator@ivhsspca.org or call 909-623-9777. If immediate assistance is needed for cruelty in progress, please call (909) 594-9858.
Humane & Animal Control
Our humane and animal control officers rescue wild and domestic animals in distress and transport them for medical treatment and to the shelter when needed, seven days a week, twenty-four hours a day.
Wildlife Rescue
Our officers respond to calls for wild animals in distress and transport them for medical treatment and to the shelter when needed, seven days a week, twenty-four hours a day.
Veterinary Care
Appointments can be made by contacting our Veterinary Services Department with the number provided on your pet’s foster/adoption paperwork.
We are also offering vaccination clinics and spay/neuter by appointment only to residents residing in the communities we serve.
Visit our Vaccine Appointment Request Form to request a vaccine appointment and learn more about appointment requirements.
VACCINATIONS & APPOINTMENT INFORMATIONVisit our Spay/Neuter Appointment Request Form to request a spay/neuter appointment and learn more about appointment requirements.
SPAY/NEUTER & APPOINTMENT INFORMATIONDonations
We understand that not everyone is able to open their homes to adopt an animal, but you can still help by making a donation. Please consider donating to help us continue our life-saving work as our shelter is their “home away from home”.
DONATE TODAYTHE INLAND VALLEY HUMANE SOCIETY & S.P.C.A WILL ALWAYS BE HERE FOR THE HOMELESS, ABANDONED AND NEGLECTED ANIMALS, WHILE ENSURING HEALTH AND SAFETY PROTOCOLS ARE MET BY ALL STAFF AND SHELTER VISITORS.
